Your Supply,
Our Focus

Mega-trends are contributing to a boom in the biopharmaceutical industry. Manufacturers are accelerating drug development, optimizing productivity, and investing in manufacturing capacity globally. To keep pace with this growth trajectory and minimize risk, learn how the disciplined approach of our Supply Robustness and Control program integrates supply chain reliability, risk management, quality control, and transparency of information.

Supply Chain Reliability

The reliable supply of products depends upon close collaboration with our customers and a disciplined approach to supply chain management. In addition to demand planning and forecasting, other factors include procurement, material/supplier management, inventory management, manufacturing, warehousing, distribution, and logistics. We strategically invest in capacity expansions and supply chain innovations to improve on-time delivery reliability and product quality.

We have numerous production sites and distribution centers around the world, supporting our commitment to deliver the right products in the right place at the right time.

Supply Chain Risk Management

Rapid growth and geographic expansion in the biopharmaceutical market increase supply chain complexity and the risk of supply disruptions. To minimize the probability of a supply chain disruption, we identify and reduce risks through a multi-faceted approach that includes:

• Business continuity planning (BCP) and disaster recovery planning (DRS)
• Supplier risk management
• Supply chain mapping

We work closely with all members of our global network of suppliers to identify, assess and control threats. We remain vigilant about quality, regulatory compliance, financials, possible mergers and acquisitions, as well as natural disasters and geopolitical changes that might impact our supply chain.

Quality Control

Our quality control and regulatory program consists of a quality management system, processes, and procedures to ensure the quality of raw materials and effectively control, manage and communicate changes we initiate related to products and services. We use ISO 9001:2015 as the basis for our Quality Management System. Sites that manufacture medical devices are also certified to ISO 13485. We also follow good manufacturing practices (GMP) and additional quality management guidelines including:

• U.S. Food and Drug Administration – Code of Federal Regulations Title 21
• European Medicines Agency – Eudralex Volume 4
• ICH Quality Guidelines

Supplier-initiated changes create risks for biopharmaceutical manufacturers that can impact drug product quality, safety, efficacy, and security of supply to patients. We are committed to controlling, managing, and communicating changes in the most stringent manner to ensure the security of your supply.

Transparency of information

We are committed to providing you with the right information at the right time to support our products and services. Our global service and support organizations, as well as the innovative Emprove^® suite of dossiers, help ensure your success.

Our mission is to support customers with accurate, timely, and value-added responses to concerns and issues. We offer a range of eCommerce solutions designed to meet your research, evaluation, customer service, technical support, and purchasing needs. Our goal is to empower your organization to find, select, and purchase quickly and efficiently.